Trust centre
How we earn your trust
We’re a small company, so we don’t ask you to take our word for it. Here is what we do, what we measure and what we publish, and what we don’t have yet.
Start here
- Security and infrastructureWhere the service runs, encryption, backups, account protection and staff access.
- What we do with your dataWhat we hold, why, where, for how long, who can see it, and your rights.
- Leaving SynCoreHow to take all your files with you, and check nothing was left behind.
- How the private vault worksWhat the vault protects and what it doesn’t, how files are encrypted, and a free tool to open them without our website.
- Service statusWhether each part of the service is working now, and our measured availability.
- ChangelogEvery change customers can notice, in plain words, with its date.
- RoadmapWhat we’re working on now, next and later. No promised dates.
- Transparency reportTwice a year: requests from authorities and content we had to remove.
- Report a security problemHow to tell us, what you may test, and what we promise in return.
- Open-source creditsThe open-source software and fonts we build on, with their licences.
Our policies
Every document is published in full, with its version and the date it came into force.
- Terms of Service : The agreement between you and us.
- Cloud Service Terms : Quotas, trash, share links and getting your data out.
- Acceptable Use Policy : What our services can’t be used for, and how to report abuse.
- Payments and Billing : Currencies, invoices, renewals and how to pay.
- Refund and Cancellation Policy : How to cancel and when we refund.
- Service Delivery Policy : How and when services are switched on.
- Support and Maintenance Policy : How we support and maintain the service, on a best-effort basis.
- Privacy Notice : What personal data we hold, why, and your rights.
- Cookie Policy : The few cookies we use and why.
- Data Processing Agreement : Our terms as a processor of the files you store.
- Subprocessors : The companies that help us run the service.
- Security Overview : How we protect your account and your files.
- Complaints Procedure : How to complain and what happens next.
Who does the work
Our services are delivered by qualified independent contractors, under the supervision of our board. Company details are on our About page.
We work to keep the service available on a best-effort basis, as set out in our Support and Maintenance Policy.
What we don’t have yet
Said plainly, so you don’t have to guess.
- No ISO 27001 or SOC 2 certificate. We don’t claim any security certification.
- No independent security review of the service yet.
- No apps in the app stores, and our apps aren’t code-signed yet. SynCore Sync for Windows and Linux and SynCore for Android are in beta and downloaded from our Apps page. There’s no Mac or iPhone app.
- No customer reviews on our website yet. We will only ever show real reviews.
- A separately hosted status page. Today our status page runs on our own servers.