Support
Help from people who know the service
Customers open a ticket from their account, so the right team sees it with your account details. You can also email us.
How quickly we reply
Targets for our first reply to a ticket. Our support hours are Monday to Friday, 09:00–17:30 (our time zone, UTC+4), except public holidays. The clock runs only in those hours while a ticket is waiting on us.
| Topic | Free | Personal and Plus | Pro and Team |
|---|---|---|---|
| Storage and clouds | Assistant and help pages | Within 8 working hours | Within 8 working hours |
| Billing and invoices | Within 8 working hours | Within 8 working hours | Within 8 working hours |
| Security | Within 4 working hours | Within 4 working hours | Within 4 working hours |
| Anything else | Assistant and help pages | Within 2 working days | Within 8 working hours |
Each target is whichever is faster: the one for your plan or the one for the topic.
Ways to reach us
- In your account: open a ticket.
- Email: support@syncoretech.net (billing: billing@syncoretech.net).
Security reports can be sent at any time, in a ticket or by email, and are logged straight away. We review them with high priority during our support hours. See how to report a security problem.
How we support and maintain the service is set out in our Support and Maintenance Policy. If you’re unhappy with how we handled something, see the Complaints Procedure.