Technical support
Remote technical support during our business hours.
Remote help with the software and systems we have built or connected for you, and with the cloud services you use, during our support hours.
What we do
- We help you with problems in software and systems we have built, connected or reviewed for you, and with your SynCore cloud storage.
- Support is remote: by ticket, email or an online screen-sharing session that you start and can end at any time.
- We work on requests in order of urgency and keep you updated in the ticket until the problem is solved or a next step is agreed.
Typical projects
General examples of the kind of work we take on. They are not descriptions of past clients.
- Finding and fixing a fault in an application we delivered.
- Keeping software up to date with security updates for the libraries it depends on.
- Help with sign-in, access and permission problems.
- Checking that backups run and that a restore works.
- Small changes and improvements, agreed in writing before the work starts.
Tech we use
- Our ticket system, in your SynCore account, so every request and reply is kept in one place.
- Online screen-sharing sessions when it is quicker to look at a problem together.
- Monitoring and logs for systems we look after, where agreed in the quote.
Your data
- We never use your data to train AI or machine learning models without your written consent, and only for your own project.
- We only use the access a support request needs, and you can remove our access at any time.
More on our Privacy Notice.
What we don’t do
- We don’t offer an out-of-hours or on-call service. Requests sent outside our support hours are dealt with on the next working day.
- We don’t repair hardware.
- We don’t support systems we haven’t agreed in writing to support.
- We don’t give financial, investment, legal, tax or medical advice, and we don’t provide any regulated financial service.
- We never hold, receive or move money on behalf of clients or their customers.
Every project must also follow our Acceptable Use Policy.
How we work
Every project follows the same steps: a scoping call, a written fixed-scope quote with the price, milestones you review, and a handover with the source code, documentation and access. Ownership of the source code passes to you once the agreed price is paid in full.
Support is available Monday to Friday, 09:00–17:30 (our time zone, UTC+4), except public holidays, with no out-of-hours or on-call service.
See how every project works, what you get and how we handle your data
Who does the work
Our services are delivered by qualified independent contractors, under the supervision of our board.
All work is delivered remotely, on a professional services basis.
We work with small and medium-sized businesses and individual professionals buying for their professional work. We serve customers worldwide, except where we’re incorporated.
How to start
Tell us about your project with our enquiry form and say you’re interested in technical support. Already a customer? Open a ticket instead.