Can I start free? Yes. Create an account and confirm your email address, and your free 1 GB is ready straight away. No card needed.
Will my price go up? Not for at least 24 months while you keep the same plan, as set out in our promises above. Moving to a different plan starts that plan at its price on the day you move.
Can my clients see my own logo? Yes, on the Pro and Team plans. Your share and client upload pages can show your business name, logo, colour and a short welcome message. The address stays syncoretech.net and each page ends with “Delivered securely by SynCore”.
Do older versions and deleted files count towards my space? Older versions do. When you replace or edit a file, the older version is kept for your plan’s file history period (7 days on Free, 60 days on Personal and Plus, 180 days on Pro and 365 days on Team) and then removed, which gives the space back. Deleted files stay in the trash for 30 days and then are removed for good; files in the trash don’t count towards your space.
Is there an app for my phone or computer? You can install SynCore from your browser on any plan: on Android and on computers with Chrome or Edge, choose “Install”; on iPhone and iPad, tap Share in Safari, then “Add to Home Screen”. It opens like an app and still needs an internet connection. You can also open a cloud from File Explorer, Finder, Linux file managers and phone apps that support WebDAV, with a separate app password for each device, up to 100 MB per file, or 5 GB with rclone. Our apps are in beta: SynCore Sync keeps a folder in step on Windows and Linux, and SynCore for Android backs up photos and folders. There’s no Mac version or iPhone app yet. See Apps and devices.
Can I take all my files with me? Yes, on every plan. Choose “Download everything” on a cloud and we prepare ZIP files (up to 10 GB each) with your folders kept and a list of every file with its checksum, then email you a link. You can also copy everything with rclone. See Leaving SynCore.
What is the private vault? On paid plans, each cloud can have a private vault (Beta): a folder where files and their names are encrypted in your browser with a passphrase only you know. We can’t open them, and if you lose both the passphrase and the recovery key, nobody can. Vault files count towards your space as usual. Search, previews and share links don’t work inside the vault. See how the private vault works.
Can I change plan? Yes, at any time. Moving up starts once we confirm it, and you pay only the difference for the rest of the period. Moving down takes effect at your next renewal.
Monthly or yearly? Yearly costs less, and each plan shows exactly how much you save. Both renew automatically until you cancel, and you can cancel online at any time.
Where are my files? Your files are kept in the European Union, or in the United States if you choose, using our storage provider’s data-location controls. You choose when you order a cloud, and it can’t be moved by mistake later. Clouds opened before this choice existed stay in our earlier storage in Western Europe, and each cloud’s page shows where its files are kept. Our servers are in a data centre in the European Economic Area. See our Subprocessors.
Can SynCore see my files? Your files are encrypted while they travel and while they’re stored. Our systems open them only to run the service, for example to build a ZIP download. We don’t open your files unless you share them with us, for example in a support ticket, or the law requires it. See what we do with your data.
Who can buy? Businesses, and individuals aged 18 or over. We serve customers worldwide, except where we’re incorporated. We can’t provide services where sanctions or the law don’t allow it. We may ask you to confirm your identity and where you live.
Can I cancel and get a refund? You can cancel online at any time and your plan runs to the end of the period you’ve paid for. If you bought as a consumer and your local law gives you a right to cancel, you can cancel a new plan within 14 days. See the Refund and Cancellation Policy and Payments and Billing.
When can I reach a person? Our team works Monday to Friday, 09:00–17:30 (our time zone, UTC+4), except public holidays, and replies within the targets on our Support page. See Support and our Support and Maintenance Policy.