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SynCore

Service Delivery Policy

Version 2.2.2 · in force from 22 October 2026

For display in this version, “business days” reads “working days” (the meaning is the same); apostrophes are shown in typographic form. The wording is otherwise exactly as published.

This policy explains how our digital services are delivered. It forms part of our Terms of Service.

1. Online delivery

All SynCore services are digital and delivered online through your account at app.syncoretech.net and by email. Nothing is shipped, and there are no delivery charges.

2. Accounts

Your account is ready as soon as you create it and confirm your email address.

3. Clouds

After you order a cloud and choose a plan, we run our account checks. When they are complete, the cloud is switched on: a free cloud straight away, and a paid cloud once your payment arrives. If an order needs a review by our team, we normally complete it within one working day. You get an email and a notice in your account when it is ready. If we need more information, we ask you in your account. If we can’t provide the cloud, we tell you why and you are not charged, or we refund in full anything you already paid.

4. Support

Support is provided by ticket and email during our support hours. Our reply targets are shown on our Support page.

5. Work by quote

Work agreed in a quote (IT services, software, web portal, AI and machine learning development) is delivered as the quote describes, including milestones, dates and how results are handed over (for example through your account, a code repository or a deployed system). We tell you in your account when each deliverable is ready. If we expect to miss a date, we tell you as early as we can, with a new date. If a delay is our fault and is serious, you can cancel the remaining work and we refund what you paid for work not done, as set out in our Refund and Cancellation Policy.

6. Where we provide services

We serve businesses and individuals outside Mauritius. We do not take on customers who live in, or are based in, Mauritius, or customers in countries under comprehensive sanctions or on the FATF list of high-risk jurisdictions subject to a call for action. We may ask for information to confirm your identity, your business (if any) and location.

7. Questions

Write to support@syncoretech.net. If you have not received a service you paid for, tell us and we will either provide it or refund you.

Earlier versions